Parrish Medical Center Appoints ER Physician, David Olson, DO, As Patient Experience Champion

TITUSVILLE, FLA. (August 5, 2024)—Parrish Medical Center (PMC) is pleased to announce the appointment of Emergency Medicine Physician David Olson, DO, as the patient experience physician champion of the Emergency Department. In his role as physician champion, Dr. Olson will work under the direction of PMC Emergency Department Medical Director Dr. Rajan, assigned to “champion” the solutions to improve the patient experiences including solutions for reducing ER wait times.

Dr. Olson joined PMC’s Emergency Department three years ago through the medical center’s longstanding partnership with TeamHealth, a leading national physician practice in the United States. In addition to providing quality emergency care to his patients, Dr. Olson looks forward to also serving as the physician champion focused on building upon the work started during the Rapid Process Improvement Workshop, held on June 11 and 12.

According to the recent independent operational review of PMC operations, as compiled and published by PYA https://www.parrishhealthcare.com/images/Parrish_FISD-Report-FNL-240604.pdf, in FY23, the average time PMC patients spend in the ED before leaving the visit is 152 minutes (sometimes referred to as door to discharge time). “This is slightly higher than, though similar to, PMC’s peers.” The team has established a goal to reduce that time to 138 minutes or less while also improving overall patient satisfaction.

Dr. Olson and the entire Emergency Team have been diligently working to map out new patient flow process and began testing their concept on July 31. The test will be documented and results will be shared as they become available.